Refund Policy

Refund Policy

At Lume Skincare, we are committed to providing exceptional treatments and carefully selected professional skincare products. Please review our refund policy before making your purchase.

Services

All services are non-refundable. Once a treatment has been performed, no refunds will be issued. Results may vary from person to person, and we encourage clients to follow all recommended home care and post-treatment instructions to achieve the best possible outcome.

If you have any questions or concerns about your treatment, please contact us. We are happy to discuss your experience and recommend appropriate solutions.

Products

Due to the nature of professional skincare products, we do not offer refunds on product purchases. However, unopened or gently used products may be eligible for an exchange within 14 days of purchase if you experience a reaction, receive a defective product, or if the product is not the right fit for your skin.

All exchanges are evaluated on a case-by-case basis and require proof of purchase. Products that are significantly used, intentionally damaged, or purchased on clearance or as final sale are not eligible for exchange.

Our goal is to ensure you are using products that best support your skin’s health. If you have concerns about a product, please reach out so we can help find a better alternative.